Greetings,
Seeing as the WPMU community I am administrating is growing a little each day, requests for support are increasing. Currently people can request support via e-mail, or asking questions as comments on various posts in a dedicated support blog.
This could get messy over time with a continued increase in users and supportrequests, so I am looking into software to use for handling support.
Even though a small database updatescript run as a background process every now and then would probably be quite sufficient, it of course also has it's weaknesses (new users and new passords would not work in the helpdesk until the update runs). So what would be really cool was a solution that allready existed to use WPMU users in a helpdesk.
Has anyone done any sort of integration with helpdesk software like this before?