Both y'all can ignore all you want. Your prerogative.
However, you tell me this.
What's better in the long run?
Someone being honest, and letting someone know that they may be in over their head, or someone getting babied for a couple steps before they find out and get so disgusted with the software because they don't understand it? In turn, they blame the software, and blame WordPress as a whole.
To me, I think someone should know what they're getting into. If they wish to continue, then at least they know what's going to be involved.
But hey, if you two want to support other folks users because they can't, power to ya. Most people have better things to do.
If you two don't like blatant honesty, tough. Honestly, I don't care.
I don't mind helping people one bit, but when they tell you that they've read the readme file, but still can't provide anything of real value for troubleshooting, it's not a crime to ask for it.
Either way, I'll continue to make sure people know what they are getting into, and if they're willing to learn it that's fine. Never said that it wasn't. But, at least someone had the courage to let them know, instead of sugar coating a spoonful of Gerber, and letting them get even more frustrated later on, when they could have been learning new skills, which would have allowed them to better work with their site.