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Welcome email never sent...others are... (2 posts)

  1. rcwatson
    Posted 15 years ago #

    Since I set up our internal WPMU server, I've never seen a single Welcome email go out to a user registering a new blog. At least not the Welcome email that I specifically customized for new users as is found in the Site Admin > Options tab. One user did get the following "welcome" email:

    Subject: [Blogs@Company] Activate

    To activate your blog, please click the following link:

    After you activate, you will receive *another email* with your login.

    After you activate, you can visit your blog here:

    But since then I've not been able to get another one of even _that_ version to go out. There are about four other emails that go out to users and to me as the admin stating that a blog has been created, and what the address, username and password are. But still no customized Welcome email as per Site Admin > Options.

    So, the SMTP server is not down (because of the other emails sent). The option to "Allow new registrations" is set to "Enabled for all. Blogs and user accounts can be created." and the option for "Registration notification" is set to "Yes". I've also noticed that the "First Post:" text never gets sent either.

    What am I doing wrong? The text of the custom Welcome email is below (edited to keep corporate details private).

    Dear User,

    Please READ and KEEP this email in a safe place for future reference.

    Your new SITE_NAME blog has been successfully set up at:

    This blog is visible ONLY to authorized users of Company's internal computer network and will NOT be a public blog. Public blog publishing is not yet available to Company employees.

    For your own protection, and to protect Company, your use of an internal, company-sponsored blog is subject to the same terms detailed in the Company Use of Technology policy.

    Before you can use your new blog, an administrator has to activate it. For an administrator to activate your blog:

    1. You MUST read the Company Use of Technology policy at

    2. You MUST reply to this e-mail, placing an "X" in the box next to the statement below and typing your name and phone number in the blanks provided:

    -------> [ ] "I, ______________ at (___) ___-____, have read the Company Use of Technology policy at and I agree to abide by it."

    Once we:

    1. receive your reply
    2. confirm that you accepted the Use of Technology policy, and
    3. your blog is activated

    then, you will be notified. At that point, you can log in to your blog's administrator account with the following information:
    Username: USERNAME
    Password: PASSWORD
    Login Here: BLOG_URLwp-login.php

    There are a number of online tutorials to get you started with using WordPress.

    1. - Video training on demand. Focused on non-technical users. Requires paid subscription of $9.95/month.
    2. - Free video tutorials. Focused on more technical users.

    Keep in mind that Company's WordPress software is going to differ slightly from what you see in these tutorials, but the basic principles still apply.

    If you require assistance apart from what is available via the tutorials mentioned above, send e-mail to

    We hope you enjoy your new blog.


    --The Company SITE_NAME Team

  2. tdjcbe
    Posted 15 years ago #

    - Please take a second and review the readme file as well as the debugging script that it links to as it contains specific information on what to do when you have an issue, what to check for, and what information that you need to include when asking for help here. For example, you don't include any information about what version of my you're running, your server environment, anything found in your email server's logs, etc. This is the information that you need to be including within your request here.

    - Please don't include any file content unless asked for. (This is mentioned in the debugging script) All it does is fill up your post and makes it hard to head. Best bet would be to include it someone as a text file and link to it.

    - There was an issue recently with the sending of custom emails that are set within the Site Admin -> Options page. Without knowing what specific version you're running, we can't tell if you are affected by this bug or not. Looks like you probably are.

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